Refund policy

We have a 5 day guarantee policy.  Product failure happens sometimes due to the perishable nature of the product.   

To be eligible for a replacement we will pickup the product to identify why the product failed.  Please note we will not replace product that has been mistreated in any way for eg, heated or baked in the sun, frozen or frosted, dried out (vase with no water or plant not watered).  If we are instructed by the Sender to leave flowers on doorsteps or with Neighbours we will not accept responsibility should the floral product be damaged or go missing.

We will confirm proof of purchase.

Please feel free to contact us anytime with questions relating to your product at oasisflowershop@shaw.ca. 

Unfortunately, we cannot accept returns on sale items or gift certificates.